Security & Privacy

X365's Privacy Policy — Your data is safe with us

X365 takes your personal data seriously. This Privacy Policy explains in detail what information we collect, how we use it, and how we keep it secure.

Last Updated: January 2026 Applicable: x365.wine
Your Rights are Protected

At x365, your privacy policy is a commitment — not just a formality. We believe no relationship can last without trust, which is why we handle every piece of your information with full responsibility.

SSL encryption protected

Not Sold to Third Parties

Personal Data Control

Certified Security

X365's Privacy Policy Core Pillars

A quick overview of the six core principles we follow to protect your data.

Encryption Protection

All your data is protected with 256-bit SSL encryption. We secure every transaction and personal detail using bank-grade security measures.

Data Is Not Sold

X365 never sells your personal information to third parties. Your name, phone number, and payment details are used solely for platform operations.

Your Control

You can view, correct, or request deletion of your data at any time. Your privacy means having complete control over your own information.

Secure Data Storage

Our servers follow international security standards. Data centers are protected by 24/7 security monitoring and firewalls.

Cookie Transparency

We are fully transparent about which cookies we use and why. Cookies other than essential ones are only used with your consent.

Marketing Opt-Out

You can opt out of our promotional messages at any time. We respect your preferences and never send spam without your consent.

1

What Information We Collect

X365's Privacy Policy we only collect information that is genuinely needed to deliver the platform's services. Collecting excessive or unnecessary data goes against our policy.

Types of information we may collect:

  • Identity Information: Full name, date of birth, and national ID number (for KYC verification).
  • Contact Information: Mobile number, email address.
  • Login Details: Username and encrypted password.
  • Financial Information: Mobile Banking/Nagad/Rocket account number (used only for transaction processing).
  • Device & Technical Information: IP address, device type, browser version.
  • Usage Data: Games played on the platform, session duration, and similar activity.
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We never store your full payment card number or CVV. All financial transactions are processed through certified payment gateways.

2

How Collected Information Is Used

X365 uses your information only for specific, transparent purposes. Our Privacy Policy Ensures that no data is ever used beyond its authorized purpose.

Data Types Purpose of Use Legal Basis
Identity Information Account verification, completing KYC Legal Obligation
Contact Information Sending OTP, support services Contractual Necessity
Financial Information Deposit & Withdrawal Processing Contractual Necessity
Usage Data Platform Improvement & Personalized Experience Legitimate Interest
Device Information Fraud Prevention & Security Legitimate Interest

We obtain your consent before sending any promotional offers or bonus-related messages. If you prefer not to receive marketing communications, you can easily opt out — contact support or unsubscribe directly.

3

Sharing Data with Third Parties

X365 never sells your personal information to third parties Not Sold. However, there are certain situations where sharing information may be necessary:

  • Payment Processor: Authorized payment providers such as Mobile Banking, Nagad, and Rocket — solely for processing transactions.
  • Identity Verifier: Regulatory-approved body for the KYC process.
  • Legal Authorities: When required to comply with a court order or government directive.
  • Technology Service Provider: Cloud storage or cybersecurity firms bound by strict confidentiality agreements.
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Every third party we work with signs a separate confidentiality agreement and may only use data for the specified purpose. Any breach of the privacy policy results in immediate termination of the agreement.

4

Cookie Policy

X365 uses cookies on its website to provide you with a smooth, personalized experience. Our Privacy Policy we use three types of cookies:

  • Essential Cookies: Used to maintain login sessions and ensure security. Without these, the platform cannot function properly.
  • Functional Cookies: Used to remember your preferred language, game settings, and more.
  • Analytics Cookies: Collects platform usage statistics to help improve our services. These cookies gather fully anonymized data.

Non-essential cookies are only activated with your consent. You can disable cookies at any time through your browser settings, though some features may not function as expected.

5

Data Protection Measures

X365 follows the highest industry security standards to protect your data. Our Privacy PolicyThe security measures active on the platform:

  • TLS/SSL Encryption: All communication between the website and servers is encrypted.
  • Two-Factor Authentication (2FA): Mobile OTP verification at login.
  • Firewall & DDoS Protection: Advanced technology is used to prevent cyber attacks.
  • Regular Security Audits: Periodic security audits conducted by third-party experts.
  • Minimum Access Policy: Only authorized staff may access specific data.
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In the event of a security breach, we will notify the affected members Within 72 hours we will notify you and take immediate steps to resolve the issue.

6

Data Retention Period

X365 retains your data only for as long as necessary — no longer. Both legal obligations and practical requirements are considered when determining retention periods:

  • Active Account: Data is retained for as long as the account remains active.
  • Closed Accounts: Transaction data is retained for up to 5 years after account closure (legal obligation).
  • KYC Documents: Up to 5 years after the last transaction.
  • Cookie Information: 1 to 12 months (depending on cookie type).
  • Support Conversations: Up to 3 years after resolution.

Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified.

7

Your Rights

X365's Privacy Policy gives you full control over your data. Your key rights are listed below:

Right to Access Data

If you want to know what data we hold about you, submit a request. You will be informed within 30 days.

Right to Correction

If any information is incorrect or outdated, contact support and we'll get it updated promptly.

Right to Deletion

After account closure, you may request deletion of any data not subject to legal retention obligations.

Right to Object to Processing

You have every right to object to your information being used for marketing or any other purpose.

Right to Data Portability

Request a copy of your data to download. It will be provided in a standard format.

Right to Restrict Processing

You may request a temporary restriction on the processing of your data under certain circumstances.

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To exercise any of the above rights, please contact our support team. We are Within 30 days We are obligated to respond to your request.

8

Protection of Minors

X365 is strictly for users aged 18 and above. Our Privacy Policy and the Terms of Service both strictly prohibit participation by minors.

  • Age is verified at the time of registration.
  • If an underage member is identified, their account will be immediately suspended.
  • We do not knowingly collect any information from minors.
  • If a parent or guardian believes their child has created an account, please contact our support team immediately.
⚠️

Parents are encouraged to stay aware of their children's access to online gaming platforms. Please make use of parental control software.

9

Privacy Policy Updates

X365 may update this Privacy Policy may update this policy. We notify members based on the nature and significance of the changes:

  • Minor Changes: The last updated date at the top of the page is revised.
  • Significant Changes: A notice will be displayed on the website and an SMS may be sent to your registered mobile number.
  • Key Changes: Consent may be requested again at the time of login.

Continued use of the platform after a revised policy is published will be considered your acceptance of the changes. We recommend checking this page regularly to stay up to date.

10

Contact & Complaints

Our support team is always available for any questions, requests, or complaints regarding the Privacy Policy. We take every concern seriously and aim to resolve it within the stipulated timeframe.

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Support Email: [email protected] — For privacy-related matters, typically Within 24–48 hours Responded to.

When filing a complaint, including your account ID and a detailed description of the issue will help us assist you more quickly.

About the Privacy Policy Frequently Asked Questions

The most common questions our members ask about the Privacy Policy.

No, x365 never sells your personal data to third parties. Our Privacy Policy strictly prohibits this. Limited data may be shared only for payment processing or legal compliance purposes, and even then, strict confidentiality agreements remain in place.

After account closure, certain data (particularly transaction records and KYC documents) may be retained for up to 5 years as required by law. After this period, all data is securely deleted. Marketing data and cookie data are deleted much sooner.

Yes, completely secure. Your payment account number is stored with SSL encryption and used solely for processing transactions. No staff member can view or access this information directly.

To opt out of promotional SMS or emails, notify our support team. Your details will be removed from the marketing list within 48 hours of receiving your request. Please note that transactional messages (OTP, withdrawal confirmations) will still be sent.

x365's security systems are designed to prevent unauthorized access. Two-factor authentication (2FA), unusual login detection, and automated alerts are all active. Still, never share your password with anyone and always use a strong one.

Yes, the privacy policy may be updated as circumstances or legal requirements change. Members will be notified in advance of any significant changes. The date of the latest update is always shown at the top of the page — check back regularly.

Play Safe — Your Privacy is Protected at x365

You've read our Privacy Policy. Join with confidence — your data is fully protected. Register in just a few minutes via Mobile Banking or Nagad.

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